Policy

For products such as coffee machines, grinders, roasters, blenders, and more, detailed information is available on the official websites of their respective manufacturers. Buyer can visit these websites directly to learn more about the product details. Thank you!

Nicely does not apply a return or refund policy. If the product has serious issues that are not in accordance with the initial purchase agreement, we will make every effort to provide replacement parts for repairs or offer a discount on your next purchase. We appreciate your understanding.

We offer both sea and air freight shipping.

For sea freight, we apply the following terms: EXW, FCA, and FOB.

We provide all necessary documents, including the Invoice, Packing List, Bill of Lading, and Shipping Mark.

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There are packaging options as follows:  Carton box, Wooden crate, or Pallet package

In cases customers request alternative packaging methods, we will make an effort to accommodate; however, we will not be held responsible for any issues that may arise during transportation.

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